Technical Support Information

Existing Clients

If you are already an existing client and you have a billing or a technical support issue, please open up a ticket with our HelpDesk.

HelpDesk Knowledge Base

Have a Question?

Send us a message using the form to the right and a member of our staff will be in touch, or you can give us a call.

While our tech support is around-the-clock, our billing and sales departments are closed on the weekends.

24/7 Technical Support

Our technical support staff is available around the clock to assist our customers. We offer consistent and reliable support to our customers, and we pride ourselves in resolving issues as quickly as possible.

Amazing Support

Response Time

We've developed a reputation with our customers for providing fast ticket response times. We frequently respond to tickets within a few minutes of their request. Our average ticket response time is under 15 minutes.

Quality of Response

It's not just about being fast for us, we pride ourselves in providing the right answers and solutions the first time. Everyone at our company is involved in responding to support requests, which ensures we always have someone available to solve a problem.

Frequently Asked Questions

How quickly will I get help? Typically our technical support tickets are resolved (not just replied to) in less than 20 minutes. You will never be waiting days for a ticket to be resolved with us.
Will the right person see my ticket? We don't employ low-end technical support staff. We do our best to ensure that the best qualified employee sees your ticket immediately.
What plans come with technical support? All of our Split-Shared and Split-Dedicated plans come with technical support. Our Dedicated Server plans come with technical support, if you pay for the Professional Server Management.
Do you offer live chat or phone support? We strongly prefer to offer technical support via our ticket system. This allows us to provide a higher quality technical support experience, by ensuring quality support. We very rarely make exceptions to this.
How can I keep up to date with announcements? You can follow our announcements page, which will contain up to date information about Crucial Hosting. We provide status information about our systems, as well as security announcements for popular software.
What if I need to escalate my ticket? You won't need to. Our management reads every single ticket and are actively involved in providing support. We will ensure you get the best possible support every time, without needing to ask for it.